Refund policy

Neon Echoes – Return & Refund Policy

At Neon Echoes, every ritual is intentionally crafted for a small group — with seats and digital experiences designed to preserve intimacy, transformation, and nervous system safety. Because of the limited nature of our in-person events and the instant-access format of our digital products, this policy ensures fairness to our guests while protecting the integrity of what we offer.

Event Bookings

1. Non-Refundable, But Transferable
  • All event bookings are non-refundable.
  • You may transfer your booking to another guest for the same event at no additional cost.
2. Rescheduling / Date Changes
  • 7+ days before the event → One complimentary date change or guest transfer.
  • 3–6 days before the event → 50% rebooking fee (remaining 50% credited towards another Neon Echoes ritual within 60 days).
  • Less than 72 hours before the event → 100% forfeiture of booking (no credit or refund).
3. No-Shows
  • Guests who do not attend without prior notice forfeit the full booking amount.
4. Waitlist Replacements
  • If we are able to replace your seat via our waitlist for a sold-out event:
    • You may receive an 80% refund (20% admin fee retained), or
    • Apply 100% as credit toward another ritual within 60 days.

Why This Matters:
Our gatherings are intentionally limited (maximum 15 guests) to preserve emotional safety, sensory depth, and personal connection. A single unfilled seat significantly impacts the experience and sustainability of each ritual.

Digital Products & Memberships

1. All Sales Final

Due to the instant-access nature of digital content, all purchases of digital products are final and non-refundable. This includes:

  • Membership Vault subscriptions
  • Downloadable audio meditations
  • Event replay videos (MP4)
  • Music packs and soundscapes
2. Technical Issues
  • If your file is defective or inaccessible due to a technical issue on our side, we will:
    • Provide a working replacement file, or
    • Issue a store credit of equal value
3. Membership Vault Subscriptions
  • You may cancel your subscription at any time via your account settings.
  • Your access will remain active through the end of your billing cycle.
  • No partial refunds are offered for unused time.

Contact & Support

If you need to transfer a booking, request a reschedule, or resolve a technical issue with digital products, please email:
📧 support@neonechoes.com with your order number.

Final Note

When you reserve a seat at a Neon Echoes ritual or purchase a digital experience, you’re claiming space in an intimate sanctuary — or receiving access to a sensory world that can’t be returned or resold. This policy exists to protect both your investment and the shared experience.

Thank you for honouring the space, the artists, and the community that gathers within it.