Shipping policy

Last Updated: 5 August 2025

At Neon Echoes, our offerings are crafted to be immediate, intimate, and mostly intangible — designed to reach you through experience, not packaging. Below is how we currently deliver access to our rituals and digital products.

📦 Physical Merchandise (Coming Soon)

We currently do not ship any physical products. Our focus is on:

  • In-person wellness events in Singapore
  • Digital sensory content available internationally

In future, we may introduce limited-edition ritual kits, wellness tools, or Neon Echoes apparel. When that time comes, this policy will be updated with delivery timelines, shipping partners, and fulfillment details.

Be the first to know: Join our waitlist to receive early access to future merchandise drops.

🧘 In-Person Wellness Events (Singapore Only)

  • Event details are delivered by email only — no physical tickets will be issued.
  • You’ll receive a confirmation email with full details upon successful registration.
  • Please double-check that your email address is accurate at checkout.

💌 If you haven’t received confirmation within 24 hours, please email us at support@neonechoes.net.

🌐 Digital Products (Available Worldwide)

For offerings such as audio meditations, livestream access, event replays, and sensory soundscapes:

  • Delivery is instant or within 24 hours via email and/or platform access.
  • You may be prompted to create an account to access your content.

If you experience any technical issues or missing access, contact us and we’ll assist you promptly.

🔁 Returns & Refunds

Our shipping policy works in harmony with our Return & Refund Policy.

Please refer to it for full terms related to cancellations, ticket transfers, or digital delivery issues.

✨ Future Merchandise (Stay Tuned)

Ritual-inspired objects. Scented stillness. Wearable softness.

We’re working on launching physical pieces to extend your Neon Echoes experience into everyday life.

Sign up for early access to:

  • Aromatherapy ritual kits
  • Limited-edition apparel
  • Sensory grounding tools

More details will be announced when ready.

📩 Need Help?

For any questions about:

  • Event confirmations
  • Digital product access
  • Future physical product drops

Reach us at:
📧 support@neonechoes.net